Last Updated: [31/05/26]
1. Overview
Thank you for shopping with SAKINOR.
We are committed to delivering premium-quality products. If you are not satisfied with your purchase, please review our Return, Refund, and Exchange Policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
2. Return Eligibility
Returns are accepted only under the following conditions:
- Product received is damaged during transit.
- Wrong product was delivered.
- Wrong size was delivered by our team.
- Product has a manufacturing defect.
To be eligible for a return:
- Return request must be submitted within 7 days of delivery.
- Product must be unused, unworn, and unwashed.
- Original tags and packaging must be intact.
- Product must be in resalable condition.
3. Non-Returnable Products
The following products are not eligible for return or refund:
Custom T-Shirts
Custom-designed products created using customer-provided artwork, text, logos, or designs.
Used Products
Products that have been:
- Worn
- Washed
- Altered
- Damaged by the customer
Sale & Clearance Items
Products purchased during:
- Flash sales
- Clearance sales
- Special promotional campaigns
unless received damaged or defective.
4. Exchange Policy
We offer exchanges under the following conditions:
Size Exchange
If you receive the correct product but require a different size:
- Exchange request must be made within 7 days of delivery.
- Product must be unused and unwashed.
- Exchange is subject to stock availability.
Customers may be responsible for return shipping costs for size exchanges.
Wrong Product Received
If we send the wrong product, we will arrange a replacement at no additional cost.
5. Damaged, Defective or Incorrect Products
If you receive:
- A damaged item
- A defective item
- An incorrect product
Please contact us within 24 hours of delivery.
Provide:
- Order number
- Photos of the product
- Photos of packaging
After verification, we will offer:
- Replacement
- Exchange
- Refund
depending on the situation.
6. Custom T-Shirt Policy
Custom T-Shirt orders are made specifically for each customer.
Therefore:
- No returns
- No refunds
- No exchanges
except in cases where:
- The product arrives damaged
- Incorrect design was printed by our team
- Wrong size was sent by our team
Customers are responsible for reviewing uploaded artwork and customization details before placing an order.
7. Return Process
To initiate a return:
Step 1
Contact us:
Email: sakinorwear@gmail.com
WhatsApp: +91 8500317207
Step 2
Provide:
- Order ID
- Reason for return
- Product photos
- Package photos
Step 3
Wait for approval from our support team.
Returns sent without prior approval may not be accepted.
8. Refund Policy
Once the returned product is received and inspected:
- Refunds are processed within 5–7 business days.
- Refund will be issued to the original payment method.
- Bank processing times may vary.
9. Partial Refunds
Partial refunds may be granted if:
- Product is returned with missing packaging.
- Product shows signs of use.
- Product condition differs from original state.
10. Shipping Charges
Original shipping charges are non-refundable.
Return shipping costs may be:
- Covered by SAKINOR if the error is ours.
- Covered by the customer for voluntary exchanges.
11. Order Cancellation
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation is not possible.
Custom T-Shirt orders cannot be cancelled once production has started.
12. Refused Deliveries
If a customer refuses delivery:
- Shipping charges will not be refunded.
- Return shipping costs may be deducted from any refund.
13. Fraud Prevention
SAKINOR reserves the right to refuse returns, refunds, or exchanges in cases of:
- Suspicious activity
- Repeated abuse of return policies
- False damage claims
14. Contact Information
SAKINOR
Email: sakinorwear@gmail.com
WhatsApp: +91 8500317207
By placing an order on SAKINOR.com, you acknowledge that you have read and agreed to this Return, Refund & Exchange Policy.